Terms of Service

KLK Agency — a DBA of KLK Capital LLC

Effective Date: May 7, 2026

By using KLK Agency services or website, you agree to these terms. KLK Agency is a DBA of KLK Capital LLC.

Service Description

KLK Agency provides leasing coordination and communication workflow services for apartment communities and property management organizations. Services may include leasing call response, prospect information capture, approved FAQ responses, tour booking support, follow-up messages, tour reminders, controlled escalation workflows, reporting, and related support.

No Leasing, Legal, or Approval Decisions

KLK Agency does not make rental approval decisions, deny applications, interpret legal requirements, provide legal advice, or determine property policy. Property owners and managers remain responsible for all leasing policies, fair housing compliance, screening criteria, lease terms, approval decisions, and final communications.

Communication Consent

By contacting us, submitting information, or engaging through a participating property workflow, you agree to receive service-related communications including calls, emails, and text messages related to your inquiry, tour, follow-up, or requested service.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from text messages at any time. Reply HELP for assistance.

Client Responsibilities

Clients are responsible for providing accurate property information, approved responses, tour rules, escalation preferences, call forwarding or routing setup, and timely updates when policies, availability, pricing, hours, or workflows change.

Service Limitations

KLK Agency does not guarantee specific leasing results, occupancy increases, tour attendance, conversion rates, revenue improvements, or uninterrupted service. Performance may depend on call volume, property demand, client responsiveness, third-party platforms, internet connectivity, carrier networks, and accurate client-provided information.

Fees and Cancellation

Specific pricing, setup fees, minimum commitments, and cancellation terms are governed by the applicable client agreement or proposal. Unless otherwise stated in writing, services begin with an initial 3-month term to allow onboarding, workflow refinement, and performance evaluation, then continue month-to-month thereafter with 30-day written notice. Setup fees are generally non-refundable once work has begun. Monthly fees are generally non-refundable once the service period has started.

Use of Services

You agree to use our services only for lawful purposes and in compliance with applicable federal, state, and local laws, including communication, privacy, call recording, and housing-related requirements.

Limitation of Liability

KLK Agency is not liable for indirect, incidental, special, or consequential damages, including lost revenue, missed leasing opportunities, communication delays, third-party platform issues, or service interruptions beyond our reasonable control.

Modifications

We may update these terms at any time. Continued use of the website or services after updates constitutes acceptance of the revised terms.

Contact

For questions regarding these terms, contact us at:
kyle@klkagency.com