Message program disclosures for KLK Agency leasing coordination services, including opt-in methods, message types, frequency, and opt-out instructions.
KLK Agency (KLK Capital LLC d/b/a KLK Agency) provides leasing coordination services for residential apartment communities on behalf of property management companies. KLK Agency operates the leasing coordination platform and workflows that power SMS communications sent on behalf of its property management clients. The registered A2P brand and legal sender of all messages is the property management company — not KLK Agency. For the Quartr Living portfolio, all SMS messages are sent on behalf of Quartr Living LLC, a property management company operating residential apartment communities in Arizona and Florida. KLK Agency manages the technology infrastructure only. This page documents the SMS program, consent process, message types, and opt-out instructions for review by carriers, regulators, and prospective residents. Privacy Policy: https://klkagency.com/privacy | Terms of Service: https://klkagency.com/terms
SMS messages are sent on behalf of the property management company operating the relevant apartment community. The property management company is the registered A2P brand and the legal sender of all messages. KLK Agency operates the leasing coordination platform and workflows that power those communications.
For the Quartr Living portfolio, messages are sent on behalf of Quartr Living LLC, a property management company operating residential apartment communities in Arizona and Florida. Quartr Living LLC's website is www.quartrliving.com.
Consent is obtained verbally when a prospective resident contacts the property leasing line. At the start of each inbound call, the following verbal disclosure is provided:
Prospects who provide their phone number during the call and continue the interaction have provided verbal consent to receive follow-up SMS messages. Consent is not a condition of applying for or renting an apartment.
Additional consent touchpoints may include:
Messages sent through the KLK Agency leasing coordination platform include:
All messages are service-related and transactional in nature. Messages are not promotional in the general marketing sense — they are directly related to the prospect's active inquiry and leasing journey.
The following are representative examples of messages sent through the KLK Agency leasing coordination platform:
Message frequency varies based on the prospect's leasing journey and level of engagement. A typical prospect may receive 1–2 messages per week during an active inquiry period. The post-tour follow-up sequence consists of up to 10 messages over a 30-day period.
Messages stop automatically when a prospect opts out, books another tour, submits an application, or is marked as Closed Won or Closed Lost in the leasing system.
To stop receiving messages: Reply STOP to any message at any time. You will be immediately unsubscribed and will receive one confirmation message.
For assistance: Reply HELP to any message or contact us at kyle@klkagency.com.
Message and data rates may apply. Opting out will not affect your ability to inquire about, tour, or apply for a rental property.
Phone numbers and personal information collected through the leasing coordination process are used solely to provide leasing coordination services. We do not sell, rent, or share personal information with unrelated third parties for marketing purposes.
For full details on how information is collected, used, and protected, see our Privacy Policy.
Use of KLK Agency services is governed by our Terms of Service. By engaging with our leasing coordination workflows you agree to those terms.
For questions about this SMS program, opt-out requests, or compliance inquiries: